Feedback

MBA - Managerial Communication (MC)

FEEDBACK

“Communication is Incomplete without Feedback”

                      

                             Feedback can be defined as a process in which the output of an action is returned, it can be said “fed-back”.

                                 Several types of feedback can occur after a message is sent from the communicator to the receiver. The Feedback is the final step of the process that ensures the receiver has received the message and interpreted it correctly as it was intended by the sender. The response of the receiver can be verbal or non-verbal.

                       It may take several forms, such as a verbal response, a nod of the head, a response asking for more information, or no response at all. As with the initial message, the response also involves encoding, medium, and decoding. It increases the effectiveness of the communication as it permits the sender to know the efficacy of his message. This feedback is a very important thing as it defines that what the receiver has understood from it, thus when the feedback is given it becomes clear that the receiver understood it or not.

Types of Feedback

Types of feedback

The type of feedback given to employees has a major impact on their subsequent performance. In order for managers to be the most effective at providing feedback must understand the types of feedback.

 Negative feedback: 

Negative feedback is those feedback that points out the mistake in the context of the message or the work which is being done it tells about the improvements which can be made in the work. Negative feedback tells the sender about the main areas where the receiver is not able to understand it and where things should be changed. Negative feedbacks bring out the change that is needed to become easy for everyone.

 Positive feedback: 

Positive feedbacks are those feedbacks that are given after the receiver understands what they need to do and after doing that it is shown in their results.

These feedbacks are easy positive because the receiver understands the message easily that what work is required from them because of which the results are always good and they are done in a limited time and also their results are also up to the mark.

 Negative feedforward: 

Negative feedforward is that type of feedback in which the feedback which is given is for the future conduct of the work, it tells about the changes that are required for better results, employees are able to give their views for the future changes that they require for there working.

 Positive feedforward: 

These feedbacks are the affirming feedbacks given for future events. These feedbacks are the ones that tell us that the receiver hardly require any change he is working fine and is able to understand things. And if there are suggestions, it is required to meet the standards. 

Reasons, why feedback is so important, is: -

1. Feedback is always there:

If you ask someone in your organisation when feedback occurs, they will typically mention an employee survey, performance appraisal, or training evaluation. In actuality, feedback is around us all the time. every time we speak to a person, employee, customer, vendor, etc, we communicate feedback. In actuality, it is impossible not to give feedback.

2. Feedback is effective listening:

Whether the feedback is done verbally or via a feedback survey, the person providing the feedback needs to know they have been understood (or received) and they need to know that their feedback provides some value. When conducting a survey, always explain why respondents’ feedback is important and how their feedback will be used.

3. Feedback can motivate:

 By asking for feedback, it can actually motivate employees to perform better. Employees like to feel valued and appreciate being asked to provide feedback that can help formulate business decisions. And feedback from clients, suppliers, vendors, and stakeholders can be used to motivate to build better working relations.

4. Feedback can improve performance: 

Feedback is often mistaken for criticism. In fact, what is viewed as negative criticism is actually constructive criticism and is the best kind of feedback that can help to formulate better decisions to improve and increase performance.

5. Feedback is a tool for continued learning:

Invest time in asking and learning about how others experience working with your organization. Continued feedback is important across the entire organization in order to remain aligned to goals, create strategies, develop products and services improvements, improve relationships, and much more. Continued learning is the key to improving.

Reference and Content courtesy-

http://www.penacclaims.com/wp-content/uploads/2018/08/Archit-Dixit.pdf